KLARNA FAQs

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

PAY LATER OR SLICE IT IN 3 ?

We can offer you 2 options for checkout :

Pay Later : You will pay in 30 days

Slice it in 3 : Allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed  and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

WHO IS KLARNA?

Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use

IF KLARNA GIVES ME THE OPTION TO PAY AFTER DELIVERY WITHIN 14 OR 30 DAYS, DOES A CREDIT SEARCH TAKE PLACE AGAINST ME?

Neither Klarna nor Poppydoll run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.

HOW DOES KLARNA PAY AFTER DELIVERY WORK?

After Poppydoll has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it’s typically 14 or 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna’s Customer Service here.

WHAT ARE MY PAYMENT OPTIONS WITH KLARNA?

You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit or credit card.

WHY HAVE I NOT BEEN OFFERED PAY AFTER DELIVERY?

Although Pay After Delivery is widely promoted it is not always universally available. The Pay After Delivery method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout

HOW DO I PAY FOR MY ORDER?

If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service here

HAVE YOU RECEIVED MY PAYMENT?

If you pay by card, Poppydoll will confirm your order right away. If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

I STILL HAVE QUESTIONS REGARDING PAYMENT, CAN I SPEAK TO SOMEONE AT KLARNA?

Visit Customer Service for Live Chat or call 020 300 50833 Monday – Saturday 9.00 AM – 6.00 PM, closed Sunday.